Privacy Policy
Effective Date: 1 February 2025
rinavestro respects your privacy and takes the protection of your personal information seriously. This policy explains how we collect, use, store, and protect your data when you interact with our financial education services. We're committed to being transparent about our practices and ensuring you understand your rights under Australian privacy law.
Information We Collect
When you engage with rinavestro's educational programs and services, we collect different types of information to provide you with the best learning experience and maintain our service quality.
Personal Information You Provide
- Your name, email address, phone number, and mailing address when you register for programs or contact us
- Payment information and billing details when you enroll in courses (processed securely through third-party payment providers)
- Educational background and career interests to help us tailor program recommendations
- Communication preferences and any specific learning needs you share with us
- Feedback, testimonials, and program reviews you voluntarily provide
Information We Collect Automatically
Our website collects certain technical information to improve your browsing experience and help us understand how people use our services. This includes your IP address, browser type, device information, pages visited, and time spent on our site. We use cookies and similar tracking technologies — you can control these through your browser settings.
Learning Progress Data
When you participate in our programs, we track your course completion, assessment results, and engagement with learning materials. This helps us monitor your progress and provide appropriate support throughout your educational journey.
How We Use Your Information
We use the information we collect for specific purposes related to delivering quality financial education and maintaining our business operations. Here's what we do with your data:
| Purpose | Description |
|---|---|
| Program Delivery | Providing access to courses, materials, and educational resources you've enrolled in |
| Communication | Sending program updates, responding to inquiries, and providing customer support |
| Service Improvement | Analyzing usage patterns to enhance our educational content and user experience |
| Marketing | Sending information about new programs and services (you can opt out anytime) |
| Legal Compliance | Meeting our obligations under Australian law and resolving disputes |
We Will Never
We will never sell your personal information to third parties for their marketing purposes. Your data belongs to you, and we treat it with the respect it deserves.
Data Sharing and Third Parties
Sometimes we need to share limited information with trusted partners to operate our business effectively. But we're careful about who we work with and what information we share.
Service Providers
We work with companies that help us deliver our services — payment processors, email service providers, hosting companies, and analytics tools. These providers only receive the information necessary to perform their specific functions and are contractually required to protect your data.
Educational Partners
If you enroll in programs delivered in partnership with other educational institutions, we may share relevant information with those partners to facilitate your learning experience. We'll always let you know when this applies to a specific program.
Legal Requirements
We may disclose your information if required by law, in response to valid legal processes, or to protect the rights, property, or safety of rinavestro, our students, or others. This happens rarely, but we're obligated to mention it.
Your Rights Under Australian Privacy Law
The Australian Privacy Act 1988 and the Australian Privacy Principles give you specific rights regarding your personal information. We take these rights seriously and have processes in place to help you exercise them.
- Access: You can request a copy of the personal information we hold about you
- Correction: You can ask us to correct information that's inaccurate or out of date
- Deletion: You can request deletion of your information in certain circumstances
- Objection: You can object to certain types of data processing, including direct marketing
- Data Portability: You can request your data in a commonly used format
- Complaint: You can lodge a complaint with us or with the Office of the Australian Information Commissioner
How to Exercise Your Rights
To make a request regarding your personal information, contact our privacy team using the details at the bottom of this page. We'll respond within 30 days and may need to verify your identity before processing certain requests.
Data Security and Protection
Protecting your information is a priority. We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- Encryption of sensitive data both in transit and at rest
- Secure servers with regular security updates and monitoring
- Access controls limiting who can view your personal information
- Regular security audits and vulnerability assessments
- Staff training on data protection and privacy practices
While we take security seriously, no method of transmission over the internet is completely secure. We can't guarantee absolute security, but we do our best to protect your information using industry-standard practices.
Data Retention
We keep your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Different types of information have different retention periods based on their purpose and legal requirements.
Retention Periods
- Active student records: Maintained throughout your enrollment and for seven years after completion
- Financial records: Kept for seven years as required by Australian tax law
- Marketing communications: Retained until you unsubscribe or request deletion
- Technical logs: Typically deleted after 12 months unless needed for security purposes
When we no longer need your information, we securely delete or anonymize it so it can't be associated with you. Some information may be retained in anonymized form for statistical analysis and service improvement.
Cookies and Tracking Technologies
Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how people use our site. You can control cookie settings through your browser.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly
- Performance Cookies: Help us understand how visitors interact with our site
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Track your browsing to show relevant advertisements
Most browsers allow you to refuse cookies or alert you when cookies are being sent. Keep in mind that disabling certain cookies may affect your ability to use some features of our website.
Children's Privacy
Our services are designed for adults interested in financial education. We don't knowingly collect personal information from anyone under 18 without parental consent. If you're under 18 and interested in our programs, please have a parent or guardian contact us to discuss appropriate arrangements.
If we discover we've inadvertently collected information from someone under 18 without proper consent, we'll delete that information as quickly as possible.
International Data Transfers
Some of our service providers are located outside Australia, which means your information may be transferred to and stored in other countries. When this happens, we ensure these transfers comply with Australian privacy law and that your information receives adequate protection.
We only work with providers in countries with strong privacy protections or who have agreed to appropriate safeguards for your data. You can contact us for more information about where your data is stored and the safeguards we have in place.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
The "Effective Date" at the top of this policy shows when it was last updated. We encourage you to review this policy occasionally to stay informed about how we're protecting your information.
Making a Complaint
If you have concerns about how we handle your personal information, we want to hear from you. Please contact our privacy team first so we can try to resolve the issue directly.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted at oaic.gov.au or by phone at 1300 363 992.
Contact Our Privacy Team
For questions about this privacy policy or to exercise your privacy rights, please contact us:
Email: info@rinavestro.com Phone: +61 421 070 104 Address: Suite 26, Lvl 2, 20-22 Macquarie StParramatta NSW 2150, Australia